Your Rights
Read our 196 Reviews
Open & Honest Mortgage Advisor in Liverpool
Our number one priority is to provide customers with the highest level of service. However, we know that sometimes things can go wrong. Customer feedback helps us understand where things have gone wrong and gives us the opportunity to put them right. It also helps us understand where we need to improve our products and services.
If you have a complaint about your Adviser or the service you received please contact us.
Post: UK Moneyman Limited (Complaints), 410 Wincolmlee, Hull, HU2 0QL
Email: admin@ukmoneyman.com
Phone: 0333 412 2222 (9am-5pm, Monday to Friday)
If your complaint cannot be resolved straightaway we will:
- Acknowledge receipt in writing, confirming our understanding of your complaint, who will be handling it and giving you the opportunity to provide any further information or documents
The Financial Ombudsman Service
If you’re dissatisfied with our response, you can ask the Financial Ombudsman Service for an independent review free of charge, but you must do so within six months of the date of UK Moneyman’s final response letter.
The Financial Ombudsman Service (FOS) will only consider your complaint once you’ve tried to resolve it with us, so please take up your concerns with us first and we’ll do all we can to help.
The FOS is also only able to consider certain categories of the complaint, for example, complaints about Buy to Let mortgages, which are not regulated by the Financial Conduct Authority will normally be outside the jurisdiction of the FOS.
In addition, the FOS might not be able to consider your complaint if:
- What you’re complaining about happened more than six years ago, and
- You’re complaining more than three years after you realised (or should have realised) that there was a problem.
If your complaint was made outside of these time limits, which is a matter for The Ombudsman to decide, The Ombudsman will not have our permission to consider your complaint and so will only be able to do so in very limited circumstances. For example, if it believes that the delay was as a result of exceptional circumstances.
Further information on the services provided by the Financial Ombudsman Service can be found on their website: https://www.financial-ombudsman.org.uk or alternatively,
Post: The Financial Ombudsman Service, Exchange Tower, London. E14 9S
Phone: 0800 023 4567 or 0300 123 9123
Email: complaint.info@financial-ombudsman.org.uk
4.98 Rating196 Reviews
Michael
Best decision going to Liverpool money man. Our advisor Matt Collinson has been incredible with his help, explaining everything clearly and making sure we understand everything. His team have also been wonderful, particularly Wendy Olsen who has...
3 days ago
Gaynor
Helpful friendly advice from everyone involved
5 days ago
John
We would recommend Liverpoolmoneyman to anyone !! Very good, very helpful, very friendly, very nice, clear information given with full explanations !!
1 week ago
John
Excellent service from the moneyman from the 1st phone call, throughout the whole application process. 100% service.
1 month ago
Agnes
Dan has been fantastic throughout , went through every step with us , would definitely recommend him and the company
2 months ago
Maisie
Extremely happy with the service provided and we would highly recommend Uk Money Man for anyone - but especially for first-time buyers who are unsure about the moving process. Special thanks to Wayne and Louise who were there to help from the...
5 months ago
Anonymous
Very professional
5 months ago
Nicole
Could not recommend Matt and Megan enough! Being a first time buyer, I did not know what the buying process would entail. Thankfully, Matt and Megan explained everything as we went along. Matt went above and beyond to answer my calls when we...
1 month ago
Liam
Really good service and friendly too
1 month ago
Katherine
Very informative and good communication.
6 months ago
Angela
Very pleased with the the service. Dan was very helpful and explained everything as the process went along in a clear way. All options were looked to see which would be the best option for myself. This made doing the product transfer hassle free.
2 months ago
Nathan
Our brokers were incredibly helpful and committed over a long period of time from us not being in the right position to remortgage, to months later when we were. They have kept up to date with how our mortgage process has been going and offered...
7 months ago
Darren
Anna was brilliant from first contact to the end of the process was just a few days and I didn’t have any stress at all Will definitely recommend
3 months ago
Thomas
Being first time buyers and finding a suitable mortgage was a daunting concept before we decided to go through UK Moneyman. Matt and Chloe made what would otherwise be a stressful process into one that was completely seamless and stress free....
8 months ago
Lydia
Ryan & Kayleigh were fantastic to deal with. Helpful, efficient and nothing seemed like too much. With all of the excellent reviews, it seemed too good to be true but they really are as good as people say they are! Thanks again!
8 months ago
Chris
Brilliant service from start to finish, we had no idea on the process and every little question has been answered along the way no matter how trivial. We can’t thank Malcolm, Joe and Lyndsey enough for their help throughout this process and...
4 months ago
Richard
Highly recommend. Made everything so much easier and stress free. Very personal and able to give great advice and support throughout the process.
9 months ago
Laura
I had some issues with getting a mortgage with a high street lender and I thought I would lose out on a house I loved, but both Charlie and Megan have worked so hard to find me an alternative mortgage, explaining the process really clearly along the...
9 months ago
Oliver
Wayne and Meghan were great and everything was sorted without issue or effort. Great advice and got the product I needed. Great service.
5 months ago
James
I first used UK Moneyman when buying my house in 2017. I returned in 2021 for my remortgage. In both instances I found Malcolm and his team to offer excellent service, making the process clear and simple. He talked me through every step, and...
5 months ago
